Centervention Support
Frequently Asked Questions
Yes, numerous research studies show that Centervention® programs accurately identify SEL strengths and weaknesses and improve SEL skills. You can learn more and find additional information on our social emotional learning research studies page.
Centervention trials are available to school-based educators and private practice practitioners such as counselors, therapists, speech-language pathologists. etc. To sign up, click the “Educators: Start a Free Trial” button at the top of our homepage.
You can add as many student accounts as you’d like during your 30-day free trial. And you can purchase and assign licenses for the students that you would like to have continue using the programs after your trial ends.
You may purchase individual student licenses or you can purchase a Centervention Site License.
You can purchase with a credit card right from your educator account or you can request a quote to purchase with a purchase order. Additional information is available on our purchasing page.
Many educators are using platforms like Zoom or Google Meet to work with students online, and you can have your students share their screen and observe them play. Check out the Remote Learning Tips in the Educator Guide for additional ideas.
Your student’s default password is auto-generated and is the same as their username. For example, if your student’s username is abc1, then the password is abc1. You can change or reset the password at any time on the Manage Students page in your educator account.
We recommend students play for 30 mins 1-2x a week (maximum). With this pacing, students should complete their assigned game within one semester or school year. Once a student completes the program, we encourage you to review their progress and reports in your educator account to identify areas that still need improvement and have them replay.
Yes, you can change their program on the Manage Students page –> Active Program column as long as they have an active license.
Yes, you can view your student’s progress and data from your Educator account→ Student Progress. Click on the Reports page to see your student’s progress, daily usage (time played), and individual reports. Click on Emotion Check Ins to see their emotion check in data and click on Group Data to view all of your students at a glance.
If you are creating 25+ student accounts, we can upload a file with your roster. Simply email us at support@centervention.com requesting our bulk upload template.
Check out our Funding Suggestions page on our website.
You can’t delete students but you can archive them and this will remove them from your Manage Students view and will preserve their data. Simply select the student accounts and choose “archive.”
Yes, each program has a “Game Preview” so you can preview gameplay from a student perspective. This is located on the Getting Started page in your educator account.
Contact Centervention Support
If you are having a problem with one of our programs, please provide a few details, and we’ll be back in touch ASAP!
Schedule a Demo
If you’d like to schedule a demo, please call us at (919) 283-8899 or send a message via the chat widget in the lower right-hand corner of your screen.